1.           About This Service Agreement

A Service Agreement is a type of “contract” with My Plan Manager.

The Service Agreement starts on the date it is signed.

The Service Agreement carries on while you stay with Astutesoft Plan Manager. You don’t have to renew it when your NDIS Plan changes.

If you have any questions about this service agreement you can speak with Astutesoft Plan Manager. You can also ask someone else to speak with Astutesoft Plan Manager

2.           What services are covered

Astutesoft Plan Manager will provide “Plan Management” services.

These are funded by the NDIS to assist you to pay invoices and manage your budget.

3.      Responsibilities of Astutesoft Plan Manager

Astutesoft Plan Manager can

• Assist me to manage my NDIS budget
• Pay my invoices
• Speak with me about my budget and invoices if they have any questions
• Respect me
• Listen to what I have to say
• Assist me to report any concerns I have about my Providers to the NDIS

4.          My responsibilities

• I will let Astutesoft Plan Manager know if I have any concerns
• I will give Astutesoft Plan Manager the information they need to pay invoices and manage my budget
• I will let Astutesoft Plan Manager know if my NDIS Plan changes
• I will not mislead Astutesoft Plan Manager
• I will be respectful to their staff.

5. How do I pay My Providers?

How do I pay my Providers? 

My providers can send their invoices to Astutesoft Plan Manager for payment.

I can ask to see the invoices before they are paid if I wish to.

Astutesoft Plan Manager will check my invoices.

If all is ok, Astutesoft Plan Manager will let the NDIA know. They will pay my invoices when they receive money from the NDIA.

How do I pay Astutesoft Plan Manager?

Astutesoft Plan Manager will be paid when I start with Astutesoft Plan Manager. This is called an “establishment fee”.

Astutesoft Plan Manager will then be paid every month. This is called a “monthly fee”. There is money in my plan to do this for me.

6.      Information about my budget

Astutesoft Plan Manager will get information about my NDIS budget from the NDIA

Astutesoft Plan Manager can also get information from my NDIS Plan, but it is up to me if I want to give them a copy of my NDIS Plan.

If my NDIS Plan budget changes I should let Astutesoft Plan Manager know.

7. What happens when my plan changes?

I need to let Astutesoft Plan Manager know when I get a new NDIS Plan.

I need to do this as soon as possible.

This will help to make sure that my Providers are paid from the correct Plan.

8. What happens if something goes wrong with my providers?

Astutesoft Plan Manager is not responsible for what my Providers do or say.

But I can let My Plan Manager know if I have concerns.

They will try to assist me.

9.      Ending this Service Agreement

If I want to end this Service Agreement, I will need to give Astutesoft Plan Manager 28 days’ notice.

If Astutesoft Plan Manager want to end this Service Agreement, they need to give me 28 days’ notice.

This should help to ensure I pay as many invoices as possible before I leave.

10. Complaints and disputes

If I want to make a complaint in writing I can email Astutesoft Plan Manager at feedback@greatplanmanager.com.au.

I can also make a complaint on-line using the Astutesoft Plan Manager website www.greatplanmanager.com.au

I can make a complaint to the NDIS any time I want to if I am not happy

11. Good and services tax (GST)

The fees I pay Astutesoft Plan Manager include Tax. I don’t have to do anything about this tax.

12. Primary Decision-Maker, Contact and Banking details

If I pay for something in my NDIS Plan with my own money Astutesoft Plan Manager can pay the money back to me. I will need to provide my bank details for this to happen.

I should check with Astutesoft Plan Manager before I buy some things. It is important to make sure I can claim the money back before I spend it. NDIS Plan Details

This form gives Astutesoft Plan Manager the information they need.